Frequently asked questions!
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How long will it take for my order to arrive?
From 4 to 6 weeks from the date you order. If there are any delays, we will let you know!
What is your return policy?
Returns are only accepted on used and unworn items within 2 weeks of delivery date. Clothing must have tag intact to be considered for return. Shipping returns is the customers responsibility. Custom orders are final sale and cannot be returned.
WHAT SHOULD I DO IF I RECEIVE AN INCORRECT OR FAULTY ITEM?
Please email us right away so we can make things right!
Can I cancel my order?
Orders can only be cancelled up to 3 hours after you order. Please email us with any problems you have.
what do i do if my package is lost in the mail?
I am not responsible for lost packages and orders may not be able to be replaced. Please file a claim with the shipping carrier directly. If you need help, feel free to email us!
Is there a way to access licensed drops early before they sell out?
Yes! You can join my Patreon where all members get website access thirty minutes before a licensed drop! Join here!
An item i want is out of stock, when will it be available again?
Restocks will be scheduled based on interest. Make sure to click the "notify me" button and add your info within the product listing!
I'm an author, is there a way to create licensed apparel with Tale & Thread?
Yes! There is a licensing interest form here. If your book feels like a good fit, we will reach out!
Do you offer wholesale ordering?
Yes! We offer wholesale to bookstores, authors, and events. The wholesale form and catalog can be found here.